Position Overview:Baltimore Pickleball Club is seeking a friendly, organized, and customer-focused individual to join our team as a Front Desk Staff member. This part-time position involves being the first point of contact for our members, ensuring a welcoming atmosphere, facilitating check-ins, promoting pro shop merchandise, and managing our snack bar. The Front Desk Staff will play a crucial role in delivering exceptional service to our pickleball community and contributing to the overall success of our indoor facility.
Responsibilities:
- Greet and welcome members, guests, and visitors with a warm and professional demeanor.
- Efficiently manage member check-ins, ensuring accurate registration and payment processing.
- Collaborate with pickleball professionals to provide guidance and assistance to members looking to purchase equipment and accessories from the pro shop.
- Maintain a clean and organized pro shop display, restocking merchandise as needed.
- Operate the snack bar, serving drinks and pre-packaged snacks to members and visitors.
- Ensure the snack bar area is clean, well-stocked, and adheres to health and safety standards.
- Assist in handling inquiries, providing information about membership options, facility amenities, and upcoming events.
- Effectively handle customer feedback, inquiries, and concerns, aiming to resolve issues promptly and professionally.
- Keep accurate records of daily transactions, sales, and inventory levels.
- Collaborate with other staff members to ensure smooth operations and a positive member experience.
- Adhere to the club's policies and procedures, including public health safety protocols.
- Maintain a positive and friendly attitude, fostering a sense of community among members.
Qualifications:
- Excellent interpersonal and communication skills.
- Strong organizational abilities and attention to detail.
- Customer service-oriented mindset with a willingness to go the extra mile.
- Ability to work well in a team environment.
- Basic math skills for cash handling and transactions.
- Prior experience in customer service or retail settings is a plus.
- Familiarity with pickleball and its equipment is desirable but not mandatory.
- Availability to work flexible hours, including evenings and weekends.
Compensation:This is a part-time position paid on an hourly basis, commensurate with experience and qualifications.
Join our dynamic team at Baltimore Pickleball Club and contribute to creating a welcoming and engaging environment for our members as they enjoy the exciting sport of pickleball. Apply now and be a vital part of our vibrant pickleball community!